Customer Guide: Using AutoAuth for Secure Gateway Access (SGA)

Customer Guide: Using AutoAuth for Secure Gateway Access (SGA)

AutoAuth Secure Gateway Access Guide: How to Use AutoAuth with Autel Scanners 

Many modern vehicles from Chrysler, Dodge, Jeep, RAM, Fiat, Nissan, and other manufacturers use a Secure Gateway Module to protect the vehicle network from unauthorized access. While this added security is important, it can also prevent independent repair shops and technicians from clearing codes, performing bi-directional controls, running relearns, or completing certain diagnostic functions without proper authorization.

AutoAuth Secure Gateway Access allows approved technicians to unlock these restricted functions through compatible diagnostic tools, including supported Autel scanners. This guide explains how to register for AutoAuth, connect your Autel tablet, prepare your subscriptions, and use AutoAuth at the vehicle.

What Is AutoAuth Secure Gateway Access?

AutoAuth is an authorization platform that allows independent repair shops and technicians to access secured vehicle systems on supported makes and models. When a vehicle is equipped with a Secure Gateway Module, the diagnostic tool must verify the technician’s AutoAuth account before certain functions can be performed.

For shops using compatible Autel diagnostic tablets, AutoAuth helps unlock restricted functions such as clearing DTCs, performing active tests, running relearns, and accessing protected control modules.

Phase 1: How to Register for AutoAuth 

Step 1: Set Up Your AutoAuth Account

1. Register: Visit autoauth.com and select Register.

2. Details: Enter your shop details and technician credentials.

3. Approval: Activate your account. Providing accurate shop license information during registration helps speed up the approval process.

4. Choose and purchase a subscription for the OEMs you plan to work with. Each manufacturer requires a separate annual subscription, typically around $50 per year.

Step 2: Register Your Autel Tablet

You must link your hardware to your account to authorize the "handshake" between the tool and the vehicle.

1. Log In: Access your account at autoauth.com.
   
   
2. Add Tools: Navigate to Service Providers > Manage Tools.
   
   
3. Enter Serial Number: Select Autel as the manufacturer and enter your tablet’s serial number.
   
   
4. (Note:) Standard accounts allow you to manage up to 6 users and 100 tools for free.
   
   
5. Manage Users: Ensure all technicians using the tablet are added in the Manage         Users section.

Phase 2: Preparing Your Autel Tablet for SGA Access 

Step 3: Pre-Check Requirements

Before connecting to the vehicle, ensure:

• Active Autel Subscription: Your Autel TCP (Total Care Program) must be active. If expired, SGA features will not function.
  
  
• Updated Software: Ensure the tablet OS and specific vehicle software (e.g., Nissan or Chrysler) are current.
  
  
• Active OEM Subscription: Confirm you have an active AutoAuth subscription for the OEM you’re working with.
  
  
• Stable Wi-Fi: The tablet requires an internet connection at the vehicle to talk to AutoAuth servers.

Phase 3: How to Use AutoAuth at the Vehicle 

1. Vehicle Identification

• Connect VCI: Plug your Autel VCI into the OBDII port and turn the ignition on.
  
  
• Select Diagnostics: From the Autel home screen, enter the Diagnostics menu and use AutoVIN to identify the vehicle.
  
  
   

2. Encountering the Gateway Lock

• Access a Module: Attempt to enter a control module (like the PCM or BCM) or run a Quick Scan.
  
  
• The Prompt: A window will appear: "This vehicle is equipped with a Secure Gateway Module."
  
  

Select Access: You will see options for "Access" or "Cancel." Click Access to proceed.

3. Authentication & Unlocking

• Login Screen: A dedicated AutoAuth login window will pop up on your tablet.
  
• Enter Credentials: Input your AutoAuth Username and Password and tap Log In/OK.
  
  
  

Verification: The tablet will communicate with AutoAuth servers. Once verified, an "Access Granted" message will appear.

4. Performing Restricted Work

The gateway is now unlocked for your session. You can now:

• Clear Diagnostic Trouble Codes (DTCs).
  
  
• Perform Active Tests (bi-directional controls).
  
• Run Special Functions and Relearns.

Common AutoAuth Error Codes and Troubleshooting Tips 

Pro Tips for Smooth AutoAuth Operation 

• Keep Subscriptions Syncing: Both your Autel Software and your AutoAuth Annual Membership must be active simultaneously.
  
  
• Stay Logged In: Most Autel tablets will remember your credentials, but be ready to re-enter them after firmware updates or clearing your cache.
  
  
• Expanding Coverage: While Chrysler and Nissan are the most common, more manufacturers are adding gateways. Keep your tablet updated to ensure you have the latest unlock protocols.

AutoAuth Secure Gateway Access FAQs

What is AutoAuth used for?

AutoAuth is used to authorize secure diagnostic access on supported vehicles equipped with a Secure Gateway Module. It allows approved technicians to perform restricted diagnostic functions through compatible scan tools.

Do I need AutoAuth to clear codes on Chrysler, Dodge, Jeep, or RAM vehicles?

For many newer vehicles equipped with a Secure Gateway Module, AutoAuth may be required to clear codes, perform active tests, or run certain special functions.

Does AutoAuth work with Autel scanners?

Yes, AutoAuth works with supported Autel diagnostic tablets. The tablet must be registered in your AutoAuth account, and your Autel software subscription must be active.

Why is my Autel scanner asking for AutoAuth login?

Your Autel scanner may ask for AutoAuth login when it detects a vehicle with a Secure Gateway Module. Logging in verifies your authorization and unlocks the restricted diagnostic session.

What does AutoAuth Error Code 1021 mean?

AutoAuth Error Code 1021 usually means your account does not have the required subscription for the specific OEM you are trying to access. You should check your active OEM subscriptions in your AutoAuth account.

Do all technicians in my shop need AutoAuth access?

Any technician using the tool for secure gateway functions should be added to the AutoAuth account as an authorized user.

Need Help Setting Up AutoAuth with Your Autel Scanner?

Secure Gateway Access is now an important part of modern diagnostics, especially for shops working on Chrysler, Dodge, Jeep, RAM, Fiat, Nissan, and other supported vehicles. Having the right Autel scanner, active subscriptions, and proper AutoAuth setup can help your technicians avoid delays and complete restricted diagnostic functions more efficiently.

Ape Auto Tools can help you choose the right Autel diagnostic tool, understand Secure Gateway Access requirements, and set up a workflow that supports your shop.

Call (279) 233-4321 or book a free consultation to speak with an ADAS and diagnostic tool expert.