Proactive Onboarding, Technical Setup & Support: Autel–CCC ONE Integration

Purpose: To define the end-to-end operational workflow for team members proactively onboarding collision shop customers, verifying US-spec hardware compliance, executing step-by-step Autel–CCC ONE integration, and resolving technical escalations.

1. Scope & System Prerequisites

Before initiating setup or attempting to sync scan reports to CCC ONE, verify that all core platform and hardware requirements are met:

A. Account Prerequisites

• CCC ONE Account: Integration must be enabled inside CCC ONE Settings (or My Account on desktop) under Diagnostic Connections. (For information on how to set up Autel Cloud; CLICK HERE.)

• Autel Cloud Account: The shop must register or sign into a free Autel Cloud account at cloud-us.autel.com.

B. Hardware Compliance & Compatible Models

• Geographic Requirement: The integration is supported exclusively on authorized North American / US-spec versions operating within the United States. Global/overseas tools are region-locked and will fail to link.
• Supported Autel Hardware Models:
• • MaxiSYS MS909 / MS909 S2
  • MaxiSYS MS919 / MS919 S2
  • MaxiSYS MS Ultra / Ultra S2
  • MaxiSYS MS906 MAX (Available August 2026)

2. Onboarding Workflow & Hardware Verification

Step 1: Initial Account & Workshop Setup

1. Have the shop sign into cloud-us.autel.com. (For information on how to set up Autel Cloud; CLICK HERE.)

2. Go to Workshop Information > Click + Add > Enter the required Shop Name > Click Save.

1. Navigate to Device Manager > Device List > Click + Add.
2. Input the tablet's Serial Number and Password (found on the tablet under Settings > About or on the back of the device).
3. Assign the corresponding Shop Name (critical for multi-shop operations with Store #1, Store #2, etc.) and click Save.

Step 2: Global Tool Red-Flag Protocol

• Hardware Detection: If entering the serial number on Autel Cloud throws an error or fails to link, the device is a Global (Overseas) tool.
• Action Required:
• • Flag the customer profile as "Non-Compliant Hardware / Global Unit."
  • Route the account to Sales (e.g., Ryan) as a lead for a US-spec (APE) replacement unit.
  • Inform the customer that Global units are restricted from pushing data to US claims networks like CCC ONE.

3. Step-by-Step Integration Protocol

Walk the customer through the exact steps to enable direct synchronization:

Step 1: Link Autel inside CCC ONE

1. Inside CCC ONE, navigate to Settings (or My Account) > Diagnostic Connections > Click + Add.
   
2. Choose Autel US INC.
3. Enter the tablet Serial Number.
4. Accept the Terms of Use.

Step 2: Enable Integration in Autel Cloud

1. Return to cloud-us.autel.com under Device List.
2. Click the far right-side ellipsis (3 dots) next to the registered device.
3. Select Enable CCC ONE and click Confirm.
   

Step 3: Device Restart & Verification

1. Reboot the MaxiSYS tablet.
2. Once booted, confirm the CCC ONE icon (and/or CCC Management app) is visible on the tablet home screen.

4. Execution Protocol: Uploading Reports to CCC ONE

There are three methods for transmitting diagnostic scan reports into CCC ONE workfiles:

Method A: Live Scan 

Upload

1. Identify the vehicle on the tablet and select the Test Type (Pre-scan, Inprogress-scan, Post-scan, or Normal scan).
2. Enter the active Repair Order (RO) Number and complete the diagnostic scan.
3. Tap the Report icon > Select Report to Cloud to save.
4. Tap the Report icon again > Select Report to CCC.
5. Select the Shop Name, choose Cloud Report, pick the saved scan file, tap Done, then tap OK to push to the CCC ONE estimate workfile.
   

Method B: Uploading from CCC Management App (Repair History)

1. On the tablet home screen, open CCC Management $\rightarrow$ Select Report History.
2. Locate the report and tap Upload to CCC.
3. Select the Shop Name, choose the Repair Type (Pre-Scan, In-Process, or Post-Scan), select the Cloud Report, tap Done, and press OK.

• • Note: Only reports created after the tablet was connected to CCC ONE can be uploaded. Reports generated prior to integration are unavailable for upload.

Method C: Uploading from Vehicle History (Data Manager)

1. Open Data Manager > Select Vehicle History > Choose the vehicle and desired diagnostic session.
2. Tap Report > Select Report to CCC.
3. Select Shop Name, choose Repair Type, select the saved Cloud Report, and tap Done then OK.

5. Operational Guidelines, Token Costs & Attachment Rules

A. Workflow Benefits & Efficiency

• Saves 15–20 minutes of administrative labor per RO by eliminating manual file saving and dragging.
• Directly provides proof of scan to back up $50–$100 insurance scan payouts.

B. Attachment Limits

• A maximum of 5 attachments (scans, tablet photos, Remote Expert reports) can be uploaded per single push.

C. Token Billing & Pricing Options

Every report push to CCC ONE incurs a token charge. Techs must ensure scans are final before pushing to avoid double billing.

• Standard Autel Pre/Post-Scan: 1 Token per push.
• Remote Expert OE-Level Scan: 3 Tokens per push.
• ADAS Calibration Data Push: $15 Token Pass-Through Fee (pushes calibration proof directly into the file).

Token Purchasing Packs

• Single Token: $5.00 / token
• 10-Token Pack: $30.00 ($3.00 / token)
• 40-Pack Auto-Renewal: $80.00 ($2.00 / token; auto-renews when balance drops below 10)

6. Technical Troubleshooting Guide

7. Technical Support & Terminology Directives

• Escalations: If a verified US-spec tablet encounters unresolved errors after completing these steps, direct the customer to Autel Technical Support:
• • Phone: 1-855-288-3587
  • Email: ussupport@autel.com
    
  • Training: autel.us/academy
    
    
• Mandatory Terminology:
  • ❌ DO NOT USE: "NAPA"
  • ✅ REQUIRED: Use "APE" in all customer communications, marketing materials, and internal correspondence.